Many residents in Cape Town’s townships and informal settlements are frustrated with the limited access to water and sanitation services. To understand these experiences and gather information to present to decision-makers, ACDI researchers Gina Ziervogel and Johan Enqvist teamed up with the Western Cape Water Caucus (WCWC). The project was named Community Resilience in Cape Town (CoReCT) and was possible thanks to critical support from Environmental Monitoring Group (EMG, a local NGO) as well as researchers John van Breda and Luke Metelerkamp at Stellenbosch University’s Centre for Complex Systems in Transition (CST). The team relied on a powerful tool called SenseMaker, which is used to collect stories to describe people’s own experiences and problems. Working together, WCWC members and the researchers designed a SenseMaker approach for the purpose of understanding water-related issues in urban low-income areas. WCWC then worked over three months in 2019 to collect 311 stories from the neighbourhoods where some of its members lived: Mitchells Plain, Du Noon, Makhaza, Joe Slovo, Green Park, Kraaifontein, as well as other areas. You will find these stories on our map in the neighborhoods where they were reported, however the exact locations of these reports are not used.